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Creating an Information Factory

"Q: How many interpretations of systems Management) - identifies and
development are there?A: How many classifies information resources,
analysts and programmers have you got?" thereby promoting the sharing
- Bryce's LawINTRODUCTIONBack in the and re-using of resources. It also
early 1980's, Japan's MITI (Ministry of ensures they are collected,
International stored and retrieved in a timely
Trade & Industry) coordinated a handful manner.Project Management (Production
of Japanese computer Control) - used to plan, estimate,
manufacturers in establishing a special schedule, report, and control project
environment for producing work.Why an "Information Factory" as
system software, such as operating opposed to a "Software Factory"? One
systems and compilers. This of the key failures in the Japanese
effort came to be known as Japanese "Software Factories" experiment
"Software Factories" which was its limited scope. It failed to
captured the imagination of the address all of the information
industry. Although the experiment resources of an enterprise, especially
ended with mixed results, they business processes,
discovered organization and discipline administrative procedures, manual files,
could dramatically improve printed reports,
productivity.Why the experiment? human and machine resources, business
Primarily because the Japanese recognized functions, etc. all of
which are essential to a total systems
there are fundamentally two approaches solution. The term
to manufacturing "Information Factory," therefore, is an
anything: "one at a time" or mass admission there is more to
production. Both are consistent information resources than just
approaches that can produce a high software.THE NEED FOR INDUSTRIAL
quality product. The difference ENGINEERINGThe mechanics and
resides in the fact mass production infrastructure of an "Information
offers increased volume at Factory" are
lower costs. In addition, workers can fairly easy to grasp, but it requires a
be easily trained and put into special kind of person to
production. On the other hand, the "one implement: an Industrial Engineer.The
at a time" approach is American Heritage Dictionary of the
slower and usually has higher costs. It English Language (Third Edition)
requires workers to be defines Industrial Engineering as: "The
intimate with all aspects of the branch of engineering that is
product. Which is the most appropriate concerned with the efficient production
approach for a development organization of industrial goods as affected
to take? That depends on the by elements such as plant and procedural
organization's perspective of systems design, the management of
development.ART VERSUS SCIENCEThere are materials and energy, and the
those who believe systems development to integration of workers within the overall
be some sort
of art-form requiring peculiar knowledge system." An Industrial Engineer
and skills to perform. There considers the products to be build and
are significant differences between an employs work study techniques in order
"art" and a "science." An "art" to improve productivity. Such
depends on an individual's intuitive a group of people is critical to the
instincts about a particular subject. implementation of any mass
Such production facility, including an
intuition is difficult to teach and "Information Factory." The
apply in a consistent manner. An Industrial Engineer has to be one part
art-form, engineer and one part social
by definition, implies non-conformity scientist, studying the behavior of
and represents an expression of people (e.g., why they work in
personal style and taste. In contrast, the manner they do). This is another
a "science" is based on proven element missed by the Japanese
principles and, as such, can be taught "Software Factories."In an "Information
and applied in a uniform manner by Factory" the Industrial Engineer is
many people.In order for systems responsible
development to move from an art to a for:1. Defining the infrastructure of
science, a body the factory (methodologies to be used,
of knowledge has to be defined in terms resource management, and project
of proven concepts and standard management). This includes the
terminology. Unfortunately, this is progression
where the industry has been and synchronization of work, along with
wallowing for the last 30 years. The the tools and techniques to be
Japanese example reveals it used (5W+H).2. Establishing the types
is not necessary to invent any new of people needed to perform the work,
theories of management, but rather along
to re-use existing management principles with the required skill sets (and how to
that have already been proven evaluate performance). This
over time. By doing so, they are also includes specifying the types of
attempting to move the industry training required to do the job.3.
from an art to a science.FIVE BASIC Reviewing work products (work sampling)
ELEMENTS OF MASS PRODUCTIONAssuming we in order to evaluate
want to establish an environment of mass product quality and production problems,
production to thereby triggering the need
develop our information resources, it is for improvement.4. Constantly looking
necessary to understand for new tools and techniques to improve
its fundamental nature. As any the process. It
introductory text book on manufacturing is generally agreed techniques and tools
can explain, there are five basic will come and go, and will
elements of mass production:1. Division evolve over time. As such, the
of Labor - to break the production Industrial Engineer is a student of
process into the industry.EFFECT ON CORPORATE
separate tasks performed by specialists CULTUREThe mechanics of the "Information
or craftsmen. Such division Factory" are easy to assimilate and
specifies the type of skills required to implement. The real problem lies in
perform the work.2. Assembly Line - changing the behavior and
describing the units of work along with attitudes of people, specifically, the
the corporate culture. The goal
dependencies between the steps thereby of an "Information Factory," as it is
defining the progression with any mass production
and synchronization of product facility, is to develop a homogeneous
development.3. Precision Tooling - for development environment
mechanical leverage in developing (as opposed to a heterogeneous
products.4. Standardization of Parts - environment where everyone is
for interchangeability of parts between allowed to develop products as they see
products, thereby lowering costs and fit).To counter the "Tower of Babel"
shortening development time, and effect found in most development
allowing assembly by unskilled and organizations, the "Information Factory"
semi-skilled workers.5. Mass Demand - seeks consistency and
this represents the impetus for mass quality through uniformity and
production; standardization. It is not uncommon
customers demanding standardized and for the concept of a factory-like
reliable products at lower environment to strike fear in the
costs. In the IRM world this is hearts of software developers as they
represented by end-users who require may see it as a threat to their
standard and reliable systems at lower free-spirited individuality. Such an
costs to support their environment need not sacrifice
information needs.The rationale behind freedom of expression or creativity. It
mass production is improved productivity; is simply a means to channel
producing more quality products at less such creative energies in a uniform
cost. Most people fallaciously manner.The biggest problem though rests
equate productivity with efficiency, in reorienting people to believe they
which simply gauges how fast we can are in the business of building
perform a given task. Effectiveness, on products, not just writing code.
the other hand, validates the Acceptance
necessity of the task itself. There is of the "Information Factory" environment
nothing more unproductive than to can be achieved if people
do something efficiently that should not understand the overall process, where
have been done at all. An they fit in it,
industrial robot, for example, can what is expected of them, and how their
efficiently perform tasks such as work affects others. We have
welding. However, if it welds the wrong found most people prefer organization
thing or at the wrong time, and discipline as opposed to
then it is counterproductive. It chaos. Further, they can achieve
therefore becomes important in the superior results when standards
production of any product to define WHO are imposed; such discipline results in
is to perform WHAT work, WHEN, uniform and predictable
WHERE, WHY, and HOW (we refer to this as work products,CONCLUSIONIt is possible
"5W+H").We therefore have long touted the to employ the same concepts and
following formula:Productivity = techniques as
Effectiveness X EfficiencyIt is our used in mass production towards the
belief improved productivity can be development of information
instituted by resources. But creating a
implementing the five elements of mass "factory"-like development environment
production and devising a takes more than simply calling yourself
manufacturing facility whereby are one. It is a significant
found:Assembly Lines - increments of work reorientation effort. Fortunately, it
sequenced in such a way to is not without precedent
develop products. Along the assembly and the concepts have already been
line, a series of tools and introduced to devise an
techniques will be deployed, some "Information Factory" based on other
implemented by the human being, engineering/manufacturing
others through automated assistance, disciplines.The benefits of an
such as robots.Materials Management - the "Information Factory" are no different
business function concerned with than any other mass production
standardizing parts so they may be environment: standardization,
shared and re-used in various improved productivity, reduced costs,
product assemblies. Further, it is better change control, faster
concerned with collecting, employee start-up and more effective use
storing and retrieving parts of human resources. However,
(inventorying) in the most efficient the impact of implementing such an
means possible (e.g., JIT - "Just In environment should definitely not be
Time").Production Control - oversees the underestimated. It affects people's
assembly lines and perceptions regarding
materials management, looking for development and ultimately affects the
unanticipated delays or corporate culture.In order to move from
accelerations of production schedules. an art to a science, it is necessary to
Consequently, corrective define and standardize our terminology
action can be taken as required to and concepts for developing
resolve problems.These three components information resources. Only when this
establish a "checks and balances" in happens can we teach it
manufacturing and can also be utilized to others in a uniform manner and gain
to develop an "Information the legitimacy as a
Factory" to develop an organization's profession that has long eluded
information resources, developers.For more information on our
whereby are found:Methodologies philosophies of Information Resource
(Assembly Lines) - defines the work Management (IRM), please see the
environment "Introduction" section of "PRIDE"
(5W), thereby synchronizing the flow of at: Bryce is the Managing Director of M.
work. Within the phases Bryce & Associates (MBA)
of the methodology, a variety of tools of Palm Harbor, Florida and has 30 years
and techniques may be of experience in the field.
deployed defining HOW the work is to be He is available for training and
performed.Resource Management (Materials consulting on an international basis.




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